We offer 2 years limited warranty for Mok & Co. timepieces, starting from the delivery date; 6 months for straps and accessories. The product(s) included in the package should be free from defects in material and workmanship under normal use.
Please send an e-mail to cs@mokandcompany.com for warranty service, stating the problem with your product and the order number. We will send you a quotation for services in case any of them is out of the scope or warranty period is expired.
You will need to send back your product(s) to the address below via a tracked courier:
The Kibbutz Hong Kong Limited
Unit 813, 8/F, Block A, Tonic Industrial Centre, 26 Kai Cheung Road, Kowloon Bay, Kowloon, Hong Kong.
The warranty does not cover:
- Sapphire crystal or battery life.
- Failure caused by fire, earthquake, and other natural disasters.
- Failure resulting from an improper service modification.
- Damage resulting from improper handling, lack of care, accidents, or normal wear and tear.
- Alteration of the colour and/or material of non-metallic straps and chains, such as leather, textile and rubber.
- Mok & Co. will not repair damaged leather products. We will only replace them if the conditions of the warranty are met. This warranty is void if the leather product has been damaged by accident, negligence, unauthorized service or other factors, not due to defects in materials or workmanship or if a valid receipt is not included.
- Water damage unless marked water-resistant and the damage is not the result of misuse.
- The warranty will be void if the watch has an unauthorized modification.
